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Frequently Asked Questions

What is your shipping cost?

We offer free shipping on all orders shipped across the USA, irrespective of the size of the order. For peace of mind, we also offer ’Tracked Shipping’ at a nominal cost of 6.49 USD (8.91 CAD), so you can trace the order, from our warehouse to your doorsteps.

How much time does it take for delivery?

All orders are processed and shipped within 24 hours they are placed. However, orders which are placed during weekends or holidays are dispatched on the following working day. Once shipped from our warehouse, most orders are delivered within 10-15 business days.

How can I use the coupon code?

You can use the discount coupon code at the time of check out while placing your order.

Select the products you wish to order from our website. Once you are done with product selection, go to ’MY SHOPPING CART’. Now, enter the discount coupon code you wish to use, click on ’APPLY’ button and the discount will be applied on the order total.

Is shopping with you secure?

Yes, shopping with us is safe. We use Secure Socket Layer (SSL) technology that encrypts information exchange during all the transactions. As you communicate with our website, all the data is encrypted from your browser to our website’s server. Our website prevents third parties from intercepting your communication with our webpage, thus stopping data breach.

How will you notify me about my order?

As soon as you place an order with, we will send you an email (order invoice) confirming the receipt of your purchase with order details. When your order is shipped, we will email you a shipping confirmation with the shipping particulars.

Will products be the same as displayed on the website?

Yes, the products you receive will be the same as you order. However, as a consequence of supplier change or product enhancement, the packaging may differ, but the product inside will be identical as ordered.

How can I return an order or exchange products?

In the case of returns, call us on our toll-free number 1-888-860-3208 or send us an email at within 7 days of receiving the order and we will take back the unopened products without asking any questions. To exchange products, calling us would be the best option, as our customer care executives will help you figure out the most suitable product for your pet.

Will I get a full refund on returning the order?

Yes, you will receive a complete refund for the returned products. All the refunds are processed to the same mode of payment the order was placed with. It takes about 4-5 business days for the refund to show up to your account from the date it is processed.

Do you follow an automatic returns and refund process?

We accept authorized returns only. Customers are requested to contact our customer service team before returning a product for the returns address and a RAN (Return Authorization Number). The RAN is essential for the refund. We request NOT to post back the products without contacting us. Once you make the return, please share a tracking number for the returned order or else, the refund will be processed once the return is received at our facility.

I face trouble accessing my shopping cart. Can you please help?

Please check the cookies setting on your computer. Cookies can expire, which could be the reason you are not able to access your shopping cart. If this does not help, please call us on our toll-free helpline 1-888-860-3208 (Mon-Sat 9:00am to 6:00pm CST).

Your site is declining my card. Can you resolve the problem?

If your card is declined more than once while ordering, there might be a restriction on your card. Some credit card companies want you to have prior approval for making international transactions. So, contact them in advance and request to process your transactions with

Why do I need to pay ‘international fee’ while I make payment to you?

Since we are based outside the USA, sometimes the card companies charge an ‘international fee’ or ‘foreign transaction fee’ on purchases made from us. We advise customers to check with their banks to see whether they make you pay these tariffs and avoid using payment methods that charge such fees.

Do you have a privacy policy?

Yes, we have a privacy policy in place which is based on the privacy act. We strictly adhere to these terms and safeguard our customers’ information. We do not share any information with third parties. For more details on this, you can read our ’Privacy Policy’.

Sometimes images on the website are different from products received, why?

All product images shown on our website are for illustration purposes only. Actual product packaging may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, the colors of product packs may also appear different from those shown on the site. While some products may have associated images only, which is for reference purpose.