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Frequently Asked Questions

What is your shipping cost?

We offer free shipping on all our orders. We also offer tracked shipping that comes at a cost of $6.49! (In case of CANADIAN DOLLAR, it's $8.91)

How much time does it take for delivery?

We ship orders within 24 hours. Orders placed over the weekend or during holidays are dispatched on the following working day. Most orders are delivered within 10-15 working days. If your order is not delivered within 28 working days, please contact us immediately.

How can I use the coupon code?

Just enter the coupon code at the time of check out and click on 'Apply' button.

Is shopping with you secure?

Shopping with us is extremely safe! We use Secure Socket Layer (SSL) technology that encrypts information exchange during all the transactions. We do not send customer’s credit card details through emails and do not share it with any third parties.

How will you notify me about the orders?

As soon as we receive your order, we will be sending you an email confirming the receipt of your order as well as your order details. When your order is shipped, we will email you with the shipping details as well.

Will the products be the same as displayed on the site?

The packaging may differ, but the products inside would be exactly as ordered.

How can I return an order or exchange products?

Call us on our toll free number 1-888-860-3208 or drop us an email at within 7 days of receiving the order and we will take back the unopened products without asking any questions. To exchange the products, calling us would be the best option, as our customer care executives will help you figure out the most suitable product for your pet.

Will I get a full refund on returning the order?

You will get full refund for the products returned. You will receive this by your mode of payment within 4-5 working days.

Do you follow an automatic returns and refund process?

We accept authorized returns only. So, please contact us before returning any product. We will be giving you RAN (Return Authorization Number) to submit while taking the refund. In addition, we will give you the return address to send your products. We request you to NOT post back the products without contacting us.

I face trouble accessing my shopping cart. Can you please help?

Please check the cookies setting on your computer. It may have expired, which could be the reason you are not able to access your cart. So, as a first step check the cookies setting. If that does not help, please call us on our toll-free helpline 1-888-860-3208 (between Mondays to Saturdays, 9:00 AM to 6:00 PM CST) and place the order.

Your site is declining my card. Can you resolve the problem?

Some credit card companies require you to take prior approval before doing any international transactions. So, contact your credit card company and request them to process your transactions with

Why do I need to pay ‘international fee’ while I make payment to you?

As we are based outside the USA, some of the credit card companies charge an ‘international fee’ or ‘foreign transaction fee’ on products purchased from us. This is a rare occurrence, however, we do advise customers to check with their banks and use another credit card to avoid these charges.

Do you have a privacy policy?

Yes! We have a privacy policy based on the privacy act. We strictly adhere to it and safeguard customer’s personal and payment information. We do not share customer information with anybody other than our staff members, who do the order processing. For more information, you can read our privacy policy.

Sometimes images on the website are different from products received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, the colors of products may also appear different from those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purposes only.