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Our Guarantee

BestVetCare guarantees 100% customer satisfaction. We promise high-quality products, on-time delivery, and 100% refund in case of dissatisfaction. Shopping with us is completely hassle-free and we do our best to ensure that you get the best pet care products at the lowest prices.

Every purchase made from BestVetCare is backed up by the following assurances:

Money Back Guarantee

To make online shopping a stress-free affair, we sell all our products with a money back guarantee. In case, the order is not delivered within 28 working days from the time of shipment, we offer a full refund or re-ship the order as per customer’s convenience. If there’s a problem with any product, we request our customers to call us within 7 days of receiving the order. We guarantee to provide the full refund for unopened products kept in the original packaging.

Please Note: In the case of ordering an incorrect product, we request customers to contact us immediately on our toll-free number 1-888-860-3208 between Mon to Sat, 9am to 6pm CST or email us at

Product Quality Guarantee

Product quality is our top priority and we adhere to it by purchasing the products only from original manufacturers and authorized dealers. Carefully selected by veterinarians, all the products are of highest quality and provide excellent results.

Timely Delivery Guarantee

We successfully deliver all the orders within 10-15 working days. By any chance, if the orders are not delivered within 28 working days, we will refund the money, or will re-ship the order with no extra cost.

Privacy Guarantee

We follow a strict privacy policy and maintain the security and confidentiality of customer data. Whether it is user’s personal information or financial details, we do not share it with any individual, organization or authorities. We use SSL (Secure Socket Language) technology to safeguard customer information.

Returns and Refunds

If a user is not satisfied with the products, we request to email us at or call our toll-free number 1-888-860-3208.Our customer care team is always available to assist in getting a refund or ordering another product. Refunds are processed using the same method of payment.

Returns will be accepted in original packaging only. In the case of returning an order or a product, users need to contact our customer care department within 7 days of the order delivery for information regarding the return procedure.