Our Guarantee

For 100% customer satisfaction, we offer a guarantee for high-quality products, on-time delivery and 100% refund in case of dissatisfaction. Shopping with us is hassle-free as we ensure that you get the best pet care products at the lowest prices.

For excellent customer service, we promise the following

Money back guarantee

To make online shopping a stress free affair, we provide all our products with money back guarantee. In case, the order is not delivered within 21 working days from the time of order, we will give you a full refund or re-ship the order as per your convenience. If you face a problem with any product, then call us within 7 days of receiving the order. We assure to provide the full refund for unopened products kept in the original packing.

Please Note: If you have ordered incorrect product/size, please contact us immediately through our toll free number 1-888-860-3208.

Product quality guarantee

Product quality is our top priority and we adhere to it by purchasing the products only from original manufacturers and authorized dealers. Carefully selected by veterinarians, the products are of high quality and give excellent results.

On-time delivery guarantee

We successfully deliver all the orders within 12-14 working days. By any chance, if the orders are not delivered within 21 working days, we will refund your money or will re-ship the order.

Privacy guarantee

We follow a strict privacy policy and maintain security and confidentiality of customer data. Whether it is your personal information or financial detail, we do not share it with any individual, organization or authorities other than our staff members. By using SSL (Secure Socket Language) technology, we safeguard information exchange.

Returns and Refunds

If you are not satisfied with the products, please contact us at support@BestVetCare.com or call on our toll free number 1-888-860-3208. Our customer care service providers will assist you in getting a refund or order another product. We will make refunds via the same method of payment.

The returns would be accepted in original packing only. Please help us help you out by calling us within 7 days of the order delivery in case you want to return the product. For more information, please call our customer care center and get all the details.

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