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Privacy Policy

Confidentiality of your personal information is our prime concern. In accordance with our privacy policy, we safeguard and protect your personal details including transactional details. We collect information only for effective order processing, which helps us in providing better pet care services to our customers. We adhere strictly to our privacy policy framed with keeping the privacy act in mind.

Here’s a list of what our privacy policies include.

Information gathering

Primarily, we gather customer's personal details like name, email, contact details, payment details, and basic information about the pet. These details help us in processing the orders efficiently and assist us in providing better pet care services to end users.

Information Access

Customers can access, edit, and update their personal information at any time. In the cases of inaccurate or obsolete information, customers are requested to update the same by logging into their accounts, or contact us to help make the changes. Accurate information will help us process orders with ease and provide users with the best customer service.

Information sharing

We use customer information only for business processes. Our surveys and marketing competitions are lawfully designed to improve our services and products. The details gathered in these processes are kept confidential and not shared with external organizations and authorities without the consent of the user.

Information Security

Disclosures, alterations and retention of information are monitored as per the privacy act. The information exchange is done in encrypted form through Secure Socket Layer (SSL) technology.

Data Protection

We adhere to the EEA General Data Protection Regulation.


As a user browses, online ad networks we work with may place anonymous cookies on the user's computer, and use similar technologies, in order to understand a user’s interests based on their online activities, and thus tailor more relevant ads.

Third Party

We don’t share any personal information with third party websites.


For any complaints, queries and suggestions regarding users’ personal details, they are requested to contact us by sending an email at or call us on our toll-free number 1-888-860-3208 between Monday to Saturday 9am to 6pm CST.


To unsubscribe from our newsletters, customers are requested to send us an email at anytime during the day or call our toll-free number 1-888-860-3208 during our hours of operation.

We review our security practices on a periodic basis and take accurate measures to improve our processes. Customer satisfaction is our priority, and thus, we take all the required measures to protect users’ confidential information.

Bestvetcare reserves the right to modify and amend privacy policy without prior notice.