Due to COVID-19, we request you to get in touch with us on Chat and email.

Shipping Policy

Shipping Cost:

We offer Free Shipping on all orders, irrespective of the size and location. We also offer tracked shipping that comes at a cost of $6.49!

Dispatch Time:

In case of working days, all orders are processed and dispatched on the same day. Orders received on a holiday are dispatched on the next working day.

Order status:

Log on to your account on our site, to track your order. You can also call on our toll free number 1-888-860-3208 anytime between Monday and Saturday, 9 AM to 6 PM CST to know the order status.

Please note that tracking details of your order will be available within 48 to 72 hours from the day of shipment.

Delivery time:

We make sure that the order is delivered within 10-15 working days. If you do not receive your order within 28 working days of shipping, we will offer a refund or a reship unless the address provided is incorrect or incomplete.

Please note that in case of incorrect or incomplete address, we would not be able to refund or reship the order.

Also, we will not be able to offer a refund or reship if the shipping company provides us with proof of delivery. Once delivered to the address provided, the order is the receiver's responsibility.

At times, shipping time will take a bit longer than usual owing to the holiday season or extreme weather conditions. In such circumstances, we advise customers to have patience.

If the original shipment arrives after we have reshipped or refunded your order, we request you to return the product within two days. On failure of returning the product within two days, you will be charged for the same automatically.

For assistance, you can contact our customer care desk on toll free number 1-888-860-3208 or drop an email at support@BestVetCare.com.

In case you?d like to return the later recieved product, our customer care executive will assist you with return process or if you would like to retain the package, we will charge the bill.

Returns and Refunds:

  • Returns: According to our hassle-free return policy, we accept all unopened products. If you would like to return the product, please contact our customer care desk within 7 days of order delivery for return procedure. Just inform us by calling on 1-888-860-3208 or drop an email at support@BestVetCare.com and our customer care team will assist you for the same.
  • Refund time: Refunds are made in accordance with the payment method. You will get the refunds as per your payment method within 3-5 working days.

Please Note: Our logistics have been hit a body blow due to the global pandemic, and because of this, some of our shipping orders will not carry a tracking number. For orders that do not have tracking numbers, the amount charged on shipping cost, will be duly refunded back to the customer.